Service Delivery Policy

YantrAdhigam Labs Pvt Ltd provides professional services and software delivered as a service. We do not sell or ship physical goods, so no shipping or courier charges apply to anything you buy from us.

• SAP consulting and implementation: delivered by our consultants remotely or at your site, on the plan, milestones and deliverables agreed in your proposal or statement of work.
• Support and AMC: delivered through our support channels for the term of your contract, within the service levels it defines.
• Training: delivered online or in person, on the dates agreed with you.
• VIDU subscription services: provided online as hosted services. We send access details (your workspace link and administrator login) to the business email on your order.

Start dates and timelines are those in your proposal, statement of work or order form. Where none is stated, we contact you to agree a start date, or send subscription access details, within 15 business days of payment confirmation.

A service is delivered when the agreed deliverables are handed over, or the agreed period of service ends, as set out in your agreement. Acceptance steps, where they apply, are defined there.

If you have not heard from us within the timeline, email info@yalabs.in with your order or invoice number and we will resolve it. Cancellations and refunds are covered by our Refund & Cancellation Policy.