Refund Policy

1. General Policy

Because our products are digital goods that are delivered instantly upon successful payment, we are unable to offer refunds once an app module has been purchased and made available for download. This policy applies to all paid Odoo app modules listed on our marketplace.

2. Why We Do Not Offer Refunds

Our Odoo app modules are digital products. Upon completing a purchase, the app is immediately available for download and installation. Unlike physical goods, digital products cannot be "returned" once delivered. The instant-delivery nature of our products means that the service is fully rendered at the point of purchase.

3. Exception: Duplicate Purchases

The only exception to our no-refund policy is in the case of a duplicate purchase of the same app module. If you accidentally purchase an app that you have already bought, you may be eligible for a refund under the following conditions:

• You must contact us within 24 hours of the duplicate purchase
• Both purchases must be for the exact same app module under the same account
• You must provide the order numbers for both the original and duplicate purchases

4. Free Apps

Free Odoo app modules listed on our marketplace require no payment and therefore no refund is applicable. Free apps are provided at no cost and can be downloaded without any financial transaction.

5. Technical Issues

If you experience technical difficulties with an app module after purchase, we encourage you to contact our support team. We are committed to helping you resolve any installation, configuration, or compatibility issues. However, technical issues are not grounds for a refund. Our team will work with you to ensure the app functions correctly in your Odoo environment.

6. How to Request a Refund Exception

If you believe you qualify for a refund under the duplicate purchase exception, follow these steps:

1. Send an email to support@yalabs.in with the subject line: "Refund Request - Duplicate Purchase"
2. Include the order numbers for both the original and duplicate purchases
3. Provide the email address and name associated with your account
4. Briefly describe the circumstances of the duplicate purchase

7. Processing Time

Approved refund exceptions will be processed within 7 business days from the date your request is reviewed and approved. You will receive an email confirmation once the refund has been initiated.

8. Refund Method

All approved refunds are credited back to the original payment method used during the purchase. Refunds are processed through Razorpay, our payment processing partner. Depending on your bank or card issuer, it may take an additional 5-10 business days for the refunded amount to appear in your account.

9. Contact Us

For any questions regarding this refund policy, please contact us: